The general conditions and activities described here are designed and programmed by the company Inguru abentura SL, based in Alava Albeniz-versus-Aratz Aitzkorri natural park. GENERAL RECRUITMENT 1. Reserves: The information and confirmation of activities will be made through telephone or e-mail or voucher, this will be entering the 25% of an account number is provided. As the minimum booking 10 days in advance, because after these shall be paid the total activity. The reserve will be duly executed until admission 25% of the total, being able to do several months in advance. 2.Forma payment: they must pay the remaining 75% of that activity to the same account number on the Thursday before (the activity) is like hiring deadline must submit proof of payment on the day of the activity, if not so be warned there for having to pay the same day of the activity. 3.Alteraciones: because these activities are subject to no fault of the company as may be the weather, flood flow, physical problems of the participants ... in the event of a possible change we reserve the right to postpone or substitute another activity if it is in compliance. If the customer does not want to replace or postpone the activity or the other, will have no right to a refund of 75% of the activity, provided this does not start. 4.Anulación: If you cancel the activity following completion of the reservation will charge customers 15% of the total activity for management expenses, the company having to repay the rest of the reservation or the total. If the cancellation is 72 hours remaining for the completion of the activity, the company would keep 25% for damages. The company always advise the date change so that customers do not lose money, with a surcharge of 15% if the modification is running 72 hours for the activity. The absence in the place, date and time indicated by INGURU ABENTURA not entitled to a refund of the amount paid. In case of cancellation of vouchers undated contracted service, the company would keep 10% of total management costs, having to return the remainder. 5. Refund: If for reasons internal company would change its prices or services, the client may or may not accept the new conditions, not to accept the undertaking would be obliged to repay in full the amount paid is not entitled to compensation. 6. Requirements for participants: To carry out these activities do not require any special physical condition and that all activities are tailored to the level of the participants. For higher levels of activities are required to have practiced before the lower levels. All activities are geared to people over 18 years or less with the permission of their parents or guardians. The customer is obliged to inform the company if any of the participants of the activities you have reduced physical, psychological, sensory and cardiovascular diseases. 7. Insurance: Inguru Abentura includes in its care insurance prices. Arag Company, 09-9952681 policy In case of a mishap in an activity the person affected may benefit from this insurance provided you meet the following conditions: "Immediately the person responsible for the activity to assess the accident in the same place so we can determine the magnitude of the accident, the following warn the insurer to make the relevant party. "We will respect the instructions given by the insurance company and the steps and Assistance Center where you go. If the customer fails to observe the steps or the medical center to turn, means that the client is waiving coverage of this insurance. -In case of failure to notify the accident during the activity or the end of this, meaning the removal of the facilities or INGURU by finishing in the place of activity, the company will not be admissible notification. 8. Protective measures: Monitors and / or guides are responsible for the group and that group participants are required to treat these indications, both directions on technical and safety aspects and also in the protection and conservation of the environment where performed. In the event that the participant does not heed the instructions of the monitors and / or guidelines, (will he) are responsible for your actions. 9. Acceptance: The paperwork and payments described herein imply the acceptance by the customer of each and every one of the general conditions. These general conditions for the activities of INGURU ABENTURA SL, being altered to that service.